At Decade of Design, we believe in making sure your order reaches you safely, quickly, and in perfect condition. This Shipping Policy outlines how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are processed within 1–3 business days of confirmation.
- Custom or made-to-order products may require additional time, which will be communicated at the time of purchase.
- Orders are not shipped or delivered on Sundays or public holidays.
2. Shipping Methods & Delivery Time
Your information is used for purposes such as:
- We work with trusted courier and logistics partners to ensure smooth delivery.
- Standard delivery within India usually takes 3–7 business days, depending on your location.
- For remote or outstation areas, delivery may take longer.
- International shipping (if applicable) will be subject to delivery timelines informed during checkout.
3. Shipping Charges
- Shipping charges, if any, will be calculated and displayed at checkout.
- From time to time, we may offer free shipping promotions, which will be mentioned on the website.
4. Tracking Your Order
- Once shipped, you will receive an email or SMS with your tracking details.
- You can track your order directly through the courier partner’s website or link provided.
5. Delays & Exceptions
- While we strive for timely delivery, unforeseen delays due to weather, strikes, or courier partner issues may occur. We will keep you updated in such cases.
- Decade of Design will not be held responsible for delays outside our control but will make every effort to resolve the situation.
6. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
- In rare cases of lost shipments, we will assist you in coordinating with them for resolution.
7. Contact Us
- For any questions about your order status or shipping, reach out to us at info@triessence.org
At Decade of Design, your satisfaction is our priority, we pack every order with care and ensure it’s delivered to you with the same dedication we put into creating it.
